davesgirl8390 December 4, 2008 12:49 PM

HELP!!! I am so stuck on the electric panel (where you have to light all the little bulbs). What's the trick? Thanks

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Just finished the game! thanks to those who helped me especially Spoiler! You did a great job! now i can't wait for the next Ravenhearst!

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@davesgirl
Please have a look at the last spoiler on page 3, there (and in the walkthrough above the comments) is a links for the screenshot, which will tell you how to go

Lol, rockangel, great you made it, congrats
And "Spoiler" says: You are welcome... ;)))))

Greetings, Kayleigh

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Pam Dehlin December 4, 2008 5:01 PM

I cannot solve the telephone puzzle. Help!

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@Pam Dehlin
There is a link in the walkthrough above the comments and its also shown in the last spoiler at page 3 of the comments

Greetings, Kayleigh

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Anonymous December 4, 2008 5:47 PM

I'm stuck in the fireplace area. I did everything right. I found the moon and sun pieces plus I used the icons found in the diary to place on both sides. I pull the trigger but the door does not open. What am I doing wrong? I want to play this game without using cheats. Please help!

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JIGuest - are you sure you have placed the correct pieces from the diary next to the appropriate symbols? Some of them look very similar and are easily confused.

Have you actually placed the sun and the moon pieces as well?

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I have looked everywhere, but just cannot find the 10th heart! I even went all the way back to the front gate and went step by step to each location, but I cannot find another search scene. Suggestions?? Thanks!

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@guest
Here is a screenshoot, how it has to look
Fireplace
@Satchmo
Sorry, but then I really have no clue.... :(

Greetings, Kayleigh

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Tempest192 December 4, 2008 7:00 PM

Hi There,
The game crashed on me midway thru..so I had to restart almost from the beginning..the puzzle on the coffin with the colored blocks is making me insane I cant seem to get thru all 3 of them..does anyone have any tips for this? Also there was supposed to be a screwdriver by the male statue outside the door to the graveyard, it never appeared for me..not sure what i did wrong.

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Ugh!!! I am so frustrated, I have gotten to the twins coffin twice, and no twins. I have notified Big Fish Games, and we'll see what they have to say, they have yet to e-mail me back. I read in the walkthrough the only option is to start over, but that didn't work, so if anyone has any other ideas let me know. This game is really cool, just wish I could finish it.

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Hi Manda, I know the situation must be frustrating for you. BFG might take a day or two to get back to you, but they always do.

Were you able to see the ghost animations in the previous parts of the game? Emma's by the front gate; Rose's in the basement, and then again in the coffin?

If not, then is there another computer you can try playing the game on? My geek inside is telling me that maybe the problem has something to do with your computer's ability (or inability) to play those cut scenes.

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WhitneyGH December 4, 2008 8:20 PM

I hate hidden object games with a passion. It figures, then, that those games are the ones that appear to be reproducing like rabbits. All of these big game sites (Big Fish, Playfirst, etc.) have new hidden object games every day, it seems like, but not many new adventure and/or strategy games. Luckily Casual Gameplay is around to point me in the direction of smaller sites and indie developers that otherwise I would probably never know about, who are releasing games that I actually care about.

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blondilocs December 4, 2008 8:23 PM

help: what is the actually procedure for completing the puzzle on the door in the upstairs room of the beauty parlor. Please help me I've been on this for two days.

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Yes, I am able to see all of the other ghosts, sometimes though it does freeze up on me, but I control alt delete, come back, and they show up. But when I do that for the twins it doesn't work. And it won't let me get the R key, so I can't continue. I have Window's XP, and I have a lot of room on my hard drive, and I believe I have all the updates for the Direct X and stuff. And I just ordered the game yesterday, so it shouldn't be a first release of the game. But yes very frustrating, because I'm addicted and want to finish, LOL.

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Manda - it definitely sounds like a conflict on your computer somewhere. That whole "freezing then control-alt-delete" thing shouldn't happen. The game has never frozen up or crashed on me.

I would be interested to hear what BFG support says about it.

Sorry you're having trouble. =/


blondilocs - I can't remember what puzzle that is. Can you describe it a little?

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Well lets just see how long it takes for BFG to get back to me...they said it could be about 72 hours, so I'll update whenever they let me know.

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I got to the coffin part and it is empty and now I have to restart the game? That is bogus.


[Edit: There are two "coffin" parts. And what do you mean by empty? It may not be necessary to restart your game. What exactly is the issue? I just want to be sure there's no confusion about it. -Jay]

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Tempest192 December 5, 2008 1:44 AM

I've reached the trolley and have my screwdriver but when i click on the fuel apparatus with it it doesnt work.. I'm not sure exactly where I'm supposed to click it says place the screwdriver on the panel..???? not working.. any ideas?

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Tempest - if I recall correctly, you have to unscrew the bolts to open it up.

Have you tried clicking on the bolts, not just on the panel?

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Tempest192 December 5, 2008 2:30 AM

Hi Jay,
I don't have the wrench anymore and i've tried placing the screwdriver all over that thing and all i get are the smart ass comments LOL

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Hmm, well, it's not the wrench you need, it's a red handled screwdriver. It's found in the 3rd search scene at the rose bush near the garden door outside the mansion.

Maybe you don't have it yet? Go back to the rose bush and see if you missed a search scene. That's the first thing I'd check. Good luck. :)

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@blondilocs

-Your goal is to get the silver ball into the hole by clicking the left and right rings.
-The ball always has to end at a block, so have a good look before and try to figure out, where the ball will go by clicking one of the rings.
-If it falls apart, you will start all over with a new scene.

Greetings, Kayleigh

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Tempest192 December 5, 2008 2:42 AM

I went back to that garden statue before I got to the trolley and I got a Yellow handled screwdriver from that hidden object spot, not a red one, and i've just gone to every location to see if i missed a hidden item search and I havent..so either this is a glitch or I've done something wrong :(

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Tempest192 December 5, 2008 2:48 AM

Disregard my last comment..i figured out.. silly me was using the screwdriver in the wrong place! Thanks for your help Jay! :)

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Great game! I was completely surprised by all the puzzles, a much more exciting and interesting game than the first one. I couldn't wait to finish - it had the edge to keep you coming back to finish it, which I did! Now I want more! When is the next one going to be available? Thanks for a good game.

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Well BFG e-mailed me there response to my question listen to this

Hi Amanda,

I apologize for the delay in getting back to you, and for all of the trouble you've been having with Return to Ravenhearst.

I've got some great news! We should have a new version soon which will fix this issue with the coffin/twins problem.

[Edit: We'll update here when the new version fix is out. -Jay]

In the meantime, you may wish to begin the game under a new profile. Once you reach the scene where the coffin is open - BE PATIENT! In most cases, the video will play after several seconds. Once the video plays, you should now be able to retrieve the typewriter key, a necessary item needed to solve the game.

-

Please let me know if these steps work for you, or if there's anything else I can assist you with - I'll be happy to help!

-Jon

Do they think I wasn't patient, hahaha...I waited for a long time, lol. Anyway luckily for me the third time is a charm and I tried again for the third time, and it worked. So hopefully now I'll be glitch free this time around.

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i am so stuck i have found all the type writer keys but R please help me


[Edit: Have you looked through the walkthrough for where the "R" is? Did you see the twins video play when you found their coffin? If not, this is a known glitch in the game. There may be a fix out soon, but for now the only recourse is to play the game through again, and when the coffin appears, be patient and maybe it will eventually play. We'll update here when the new version fix is out. -Jay]

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Cool, Jay, I'll be looking for the new fix here, cause now that I've finished I wanna play again, lol...I need more games like this it was fun.

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the secret to the fireplace is that the the swirl with the dot goes on the left and the one that is shaped like a 76 goes on the right.

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I'm sorry to bother you all again...but I'm completely perplexed about that very last thing: How is it possible to put the 1-17 in order if all you can switch are the very top numbers? It doesn't even seem possible to me! I feel so stupid, but I can't get a grasp on this one.

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Hi satchmo, this last one is not so difficult, really.

Notice that you can move one number all the way around, in either direction, by advancing the 'switcher' mechanism 2 spaces at a time.

Start by trying to move the number 2 into position next to 1 (or start at 17 and work your way backwards).

If advancing the number around in one direction doesn't put it where it belongs (even vs. odd space), then go in the reverse direction.

I hope that helps. :)

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Tempest192 December 5, 2008 8:33 PM

Does anyone have any tips for solving the peacock puzzle? I'm going round and round and not having any luck forming the picture!

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jazzielady December 6, 2008 12:33 AM

Hi, I'm stuck in victor's room with the picture frame; spoiler didn't say anything about where to find the damp cloth. pls help!

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@jazzielady

Seems, you missed the second searchscene in the kitchen ;)

@Tempest192

Its hard to say, when the picture is not anymore in the original state. At the beginning its 3 clicks at the left upper star and 3 clicks at the lower left star.
You might try out, if the puzzle is again in original state, when you leave the room and come back

Greetings Kayleigh

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jazzielady December 6, 2008 1:12 AM

Thanks!

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I have found all but one heart and am nearing the end. Kind of disappointed that the game is almost over. It was one of the if not the best game I have played. I have one problem. I found a piece of canvas that the computer tells me to put at the top of the stairs in Roses shop but it won't take it and it is not listed in the spoiler list. Can anyone help me. Thanks Jeanne

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Okay, people - I am so stuck, it's 1:00 a.m. and I'm not going to bed until I finish this!! I cannot find the last heart and I have looked EVERYWHERE for it. PLEASE HELP!

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Help!! I can't find the very last heart - have been searching for almost 2 hours. PLEASE HELP!!

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Tempest192 December 6, 2008 2:42 AM

Thanks Kayleigh, it was actually 3 clicks on the top left and 3 clicks on the bottom right for me, I dont think i was ever going to get that figured out! lol

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Tempest192 December 6, 2008 2:43 AM

Ok once again I'm stuck, i got the skeleton key into the lock in the elevator and entered all of the codes, heard the sounds go off but no door ever opened for me and I cant go back to the skeleton lock now..Help?

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@Tempest

First: Glad you figured it out right, I wasn't really awake, when I wrote the part with the peacock puzzle.....
Ok, and now, to get you right.. the elevator does not move anymore?
Did you try to first go in the underground with the elevator? I had this, that first, there was nothing, then I used the elevator down to the boat, than I used it again and finally I reached the floor, where I could go straigth ahead (you see a heart) and two doors (you actually do not really see doors, just the way how the walls are , show you that there should be doors). When you click right, you will come to Emma

Greetings, Kayleigh

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Tempest192 December 6, 2008 3:35 AM

Thanks Kayleigh i got that straightened out but im on the last puzzle and cannot get this thing figured out, I saw Jay's response to another poster about this but Im still having trouble getting the numbers in order..I feel so retarded LOL

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@Tempest192

ok, its now half past ten in the morning and I finally should wake up... You are still trying to figure out cards and codes, yes?
# You have to use all the codes that you saw throughout the course of the game.
Did you made sure that you turned the board always to the right card with the golden arrows?
And did you put in the 0 before the numbers, when there was only 1 oder 2 numbers in the code?
The numbers CAN be diffrent. I once had another code, but two times the same, so maybe you have to controle your book to be sure, to have the same numbers as shown in the walkthrough or diffrent ones
# 076=The symbol on the plaque that was by the front gate was a heart but the next number in the sequence was 76.
# 005= On the side of the Schoolhouse you had the number 5 on the spade.
# 006=The diamond shape on the chalkboard had the number 6.
# 300= This is the last number that you obtained from the telescope and it was 300 (472-172=300). The club sign.
# Enter the code correctly by moving the round piece to point to one of the cards.
# Then click on the corresponding number on the keypad.
# Once one code is correct you will hear a sound, move on to the next sequence until they have all been done correctly

Sorry, I have no clue how to describe it better
Greetings, Kayleigh

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what is the object of the rotating marble game in the hallway leading to the elevator

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Can someone tell me how to get the ball to fall in the hole?It just keeps rolling over it.

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@Linda
Sorry, I do not understand your question
@carol lewis

You have to make sure, that the ball will always be stopped by one of the blocks on the board.
The "easiest" way is, to take your time and trace your way back from the hole to your ball, so that you get a clue, where you ball has to go.
Make sure, that you dont mix up with left and right (which is defently my problem all the time, lol)

Greetings, Kayleigh

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Tempest192 December 6, 2008 3:36 PM

Thanks Kayleigh,
The spoiler you gave me was to the puzzle on the skull lock in the elevator, I've already done that..I'm on the very last puzzle in the game ..the one where you have to arrange all of the numbers on a telephone in order and I'm having a bit of a hard time trying to figure out how to get them all in order..i got as far as 17-10 but getting the last numbers is proving to be impossible for me! Any suggestions? Thanks! :)

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@Tempest
I know, that the last one was the hardest, but I can't really remember how i did it. To be honest, I think, it was more luck, than really knowing what I do :(
I hope, someone has a better tip for you!
Greetings, Kayleigh

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Wanda Hawkins December 6, 2008 5:36 PM

Help, I'm stuck at the cliffs. Solved the puzzle in the bushes, but still can't get to the cottage.

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Wanda - you don't get to the cottage from that screen.

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Hi, I was wondering if anyone could help me? I am at the very end of the game, I clicked on the thingy where you have to put the numbers in order 1-17 (which I did) and I'm not sure what else I have to do. I read the walk-thru and it says to destroy Charles "click the control panel on the left" I'm not sure if that is the control panel or you are referring to something else. I have clicked all around the room and cannot figure it out. Also, I left the room and came back and had to redo the numbers all over again. I clicked on the Epinephrine syringe hoping that his heart would explode but nothing! LOL! Any suggestions? Thanks, Kim

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Hi Kim,

If I recall correctly, the numbers have to be in the order shown on the little piece of paper nearby. Notice where the 1 and the 17 are exactly.

Could it be that you're just maybe one space off from where they should be?

I hope that helps.

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faith shuman December 8, 2008 1:45 PM

help. I'm stuck on the sun-moon puzzle over the fireplace, in the room i had to break the window to enter.

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@Faith Shuman
In which way are you stucked? Have you already been in the kitchen? Do you already have the sun and the moon?

If the answer to one or more of this questions is no, you should forget about this puzzle in the moments and look a bit more around :)

When you have done all this, then have a look in your book for the sun and the moon. Have a look, what is shown next to the sun and the moon

And last, but not least, when you scroll this page up, above the comments a walkthrough is added.

Greetings, Kayleigh

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I have all the hearts except the one in Emma's hand, I think. I'm missing only one. When I go to the room with the emma statue, the lowest floor of the elevator, the heart puzzle is ahead of me and Emma's statue is in the room to the right. But there is no way to get to her hand. I can't finish the puzzle. HELP!

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Did anyone else get the cool Return to Ravenhearst lenticular postcard. Very cool! The gate opens, lightning strikes, and the lady in white appears.

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Anonymous December 8, 2008 9:02 PM

stuck in library with bookcase, what do you do with the books

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HEY...I am stuck at some house....I got there and ran into Victor and now all I can do is either go into an old theater where a silent movie of Victor is playing, an attic type room, or a room where there is a book case and you have to arrange the books to open something but i can't figure it out!!!

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Pat, just click on it. I think that's all I did, that heart was the easiest to get.

JIGuest, you have to arrange the books the same way as you see in the film. Go back to the theatre room if you didn't watch it yet.

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I am stuck at the boat it does not show anything so I can get the key what should I do or do I have a glitch in the game

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karen - what doesn't show anything? Is the boat empty?
Can you link us to a screenshot of what you see?

I'm not sure how to help you without more details.

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yes the boat is empty

[Edit: screenshot? -Jay]

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how do i edit the screen shot i never did it before

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This might help:
http://graphicssoft.about.com/cs/general/ht/winscreenshot.htm

You can email it to us using the "contact" email address at the bottom of this page.

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What telephone number do you use to get to the well part??

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Finished it. Pretty cool, although I am more fond of the original.

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@Bumkat

The telephone number you will find in the backroom of the gingerbread house. There is a poster with flowers. Click it and you will see a number. Write it down. It will be copied in your book, but a few people had difficulities to see it after

Greetings, Kayleigh

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@katie and Guest

You have to look at the movie to find out, how to solve the libary puzzle.
And above the comments is a walkthrough - Have a look in the part:The Attic, Library, and Film room
You will find there beside explainings also a screenshot from the libary

Greetings, Kayleigh

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I got to the part with the phone and when I clicked on it I see nothing. I looked at the spoiler and I am supposed to see cockraoches and use my bug spray on then and then lamps to light. but i don't see any of that. did I miss something?? HELP ME PLEASE!!!

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sarah - not sure what you mean by "part with the phone".

The phone and the place where the cockroaches are covering the lamps to light are not in the same place.

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Finally finished the game.
Some parts really creeped me out, and others grossed me out (ew, bugs!), but I still couldn't put down the game until it was completed.

The end was...

kind of anti-climatic. Victor looks like Santa, and Charles like Emperor Palpatine. When I opened the last door I was expecting him to jump at me, and instead he was bobbling gently in that weird green soul broth. He got dubbed Pickled Palpatine at once.

Still, I wish more games had this prduction value. It was much more similar to an adventure game than to a hidden object game, which is always a good thing.

Can anyone tell me what the Easter Egg is? I don't think I'll be replaying the game any time soon and I'm curious.

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disguisedposer December 10, 2008 2:38 AM

I've looked through the walk through but am still stuck at the telescope.

I've already

put the coin in and clicked the thing you look through, but it is so dirty/rusty I can't see anything through it. I even tried cleaning it with the damp rag and that didn't work - is ther something you have to DO or should I be able to see through it?

thanks

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disguisedposer - there are sliders that you move when looking through the telescope. Try moving them until you see something.

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Is there another glitch in this game besides not seeing the twins?

I can't find the 10th heart either. I have noticed some other people commenting that they have had the same problem. I have been in every room 3 times. I had 4 in inventory, located 5 in other rooms. Does anyone have a list of the 6 rooms that the hearts are in?

Thank You Kayleigh and Jay, I could not have made it thru without you help.

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I do not get it! I have placed keys onto the typewriter but cannot figure out what to type?

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hello can anyone help me: I don'y know how to put the 500º

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I found the phone number on the back of the poster but when I dial it into the phone nothing happens. I assume that since the phone is connected to the door hinge the door should unlock but it doesn't. Any suggestions?

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can someone please help in finding the last key? i have been searching outside victors house and have found nothing

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Jill - I don't think there is another glitch that prevents you from finding 10 hearts. Have you been down the well again? Did you get the heart from Emma's statue? Have you been back to Victor's house again? You may have to visit every area in the game again before you find them all. I think the spots they appear is random, but I'm not sure about that.


JIGuest about the keys to type: the twins tell you what to type. Look in your log book, it should be there.


JIGuest about setting the temperature: - you need the potholder for that. There is a hint outside on the door to the cellar.


Sheleigh - it took me a couple of times to dial the number correctly. Maybe you made a mistake? The door opened once I got it right. Back away from the phone first, then you will see the door is opened.


amy - the last key? Can you give me a little more info?

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This series is really the only Hidden Object games one should be playing. Seriously, there's so much dreck in the world of "commercial casual" games it's SO easy to get burned and think every game is the same, but seriously, Mystery Case Files keeps its standards high. You actually feel the developers are making some real effort, as opposed to 95% of other games of this type which feel like they have been shoddily put together by a few high-schoolers who pulled an all-nighter with an AutoCAD program, 10-year old copy of Photoshop and a few gigabytes of free gifs downloaded from the web.

I could still find some flaws in this latest part of the series, but that would be nitpicking. I like the "7th Guest" feel, the Myst-like interface and atmospheric visuals which almost none of the ugly resolution-mashing and sloppy cut/paste feel which have become the staple of this genre lately. Also, it seems finding objects is a tiny bit less frustrating then in the latest installment - the Carnival was a little bit brutal with its microscopic objects and overcrowded scenes. All in all, this is how casual games should look, and I hope the paying customers will notice and appreciate the quality.

Thumbs up for another MCF!

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Can someone please tell me the concept of the whack a troll.I hit one and get 5 points, hit another one and lose the points. Help!

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thanks jay, i am portuguese you know, and i didn't know what was a potholder...so, i didn't use it.
Well, i'm stuk again, i have the fuel, the funnel, the cloth, the rusty knife and the srewdriver and i don'k know what to do. i can't open the bear and i can't get the key for the lift...someone HELP ME PLEASE...

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Thanks Jay. Now i have the fuel but i'm stuk again, what i do now? I have fuel, funnel, screwdriver, rusty knife and damp cloth. Someone help me please!

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@Jill
My last heart was in the first screen ever, the gates on the Manor (where the fallen statue is). Just backtrack your steps and check every location that had a hidden object spot.

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Please help! I have found 10 hearts, one which will not go into the final setting - I found it in the bath. To be fair, it doesn't look jewelled as such, but I did find it after all the hearts had been activated.
When you have found yours were they all signalled in some way ie the sparkling or flickering light? So far, my others have been - showing me which area I need to search.
This last one is evading me and I'm just short of chucking my laptop across the room!!

Many thanks
Sinead

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@Guest

You need to got into the schoolhouse cellar to sharp your rusty knife, before you can operate the teddy

About the key for the elevator...You will find that later, at a complete other location

@Carol

You are only allowed to click the green and the purple trolls. DON'T touch the red ones.
Make sure, that you always click in there face to get the points. When you have a match, you will see, that their eyes glow for a moment

@Sinead
Make sure, that you have five hearts each side. Mine never glow, as far as I remember I could put them where ever I wanted. Not all hearts are shimmering. One was looking like it was out of wood.

Good luck
Greetings, Kayleigh

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i cant find the r anywhere! help!

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Jay,
Thanks but I've dialed that number several times, I get a busy signal after I finish dialing. Did you get a busy signal? I pull back, click on the door and am told that it is locked. I got out of the game and went back into it twice and still I get a busy signal when I dial the number and the door doesn't unlock and open.

The number is 727-5153, isn't it? Sometimes I mix them up when I write.

Thanks,
Sheleigh

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Sheleigh - Yes, I got a busy signal, too, and thought it was odd. After trying a couple of times, it seemed to work. Perhaps the cursor pointer makes it easy to inadvertently dial the wrong number?

Anyways, the number on the back of the poster I found upstairs was

566-1270

...but I expect that it's random for everyone.

While you're there at the phone, do check out the Easter Egg we found...

dial 347-1268 and listen :)

If you heard the Easter Egg, then you're definitely dialing correctly. Maybe go back and check the poster again, if you are still having no luck?

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I am stuck on the door with the degrees on it, by the school and the toy store... I put it at 550 degrees but the door won't open.. what do i do.... please help...thanks

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HelpStuck - when the oven set to the correct temperature, is there anything about the oven that you can use to help you solve the puzzle of the cellar door?

The pattern on top of the stove shows the pattern you need to replicate on the cellar door.

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Debbie Myers December 11, 2008 11:49 PM

I DID it, I really DID it! And I absolutely loved it, will play time and time again!!!

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Hi , Im stuck . I put the books in the library in order and used the axe to break down the boarded up door. Now I can't remember how to get back to the attic . I would appreciate any help from anyone.I like this game , but all of those bugs creep me out ..sunshadow

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Sunshadow

You do not need to go back to the attic, when you are at that point. Click on the window, to come out and at the right, you'll see a little part of the ladder, you put at the roof at the beginning of the game. Click it and you will end up in front of the house

Greetings, Kayleigh

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Thanks Jay, I put the pattern in and the door still doesn't open??? What am i missing???

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I put the pattern on the door but it still wont open, i went through everything and there is no "sparkle" anywhere else, just at the gingerbread house but I cant find anything???

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Help! what do I have to do in the "as the crow flies" puzzle? Cheers Nikki

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I am so frustrated. I have looked everywhere for the ten hearts - the only area still sparkling is the gingerbread house - but there is nothing inside!! Anyone know where the heart is in this scene? I have spent almost an hour just going through this area alone. Thank you for any help

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I'm stuck on the bats after opening up the rose grate? In the spoiler, it says to use the horn. Where do I get the horn?

Thanks

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