I'm well into the game, but still haven't figured out how to fix the rope at the well. any suggestions?
After you figured out how to use the telephone in the toystore, you will find another open door which leads you to the ground under the well. There you have to use the rope.
Please have a look at the walkthrough in the Main section: The Twins, Toys for Brats, The Telescope and there the subsection: Toys for Brats, the Well (first time)
I've made it to the basement. Is there anything in the basement that I have to solve before moving on? Help anyone
I've gotten to the trolley car, but I don't seem to have a screwdriver in my inventory. Where did I miss this?
Corpsegoddess, did you check the list of inventory items in the walkthrough above? It tells where to find each one. :D
Nevermind! I figured it out by a lot of backtracking. lol.
dimples, just keep moving. You'll probably come back through there a few times before the game is over anyways. ;)
Help! I cannot seem to get the power connected in order to make the phone work! What exactly am I supposed to do?
Am I correct that I need to have power to phone before it will work?
I'm in the fusebox thing.
I already got the number 5-3-9-2 from the cash register. I entered it in the fusebox and pushed the red button but nothing happened.
If I missed the pot holder when I was doing that one part does that mean I have to start over again.
Vera, you get the potholder from the
Gingerbread House search scene.
You can't miss it, or the search scene is still there waiting for you to finish it.
Are you sure it's not in your inventory? The inventory can hold more items that show in the window. Try clicking on the arrows to the right or left of the items in the inventory to see if perhaps it's there but you're not seeing it.
Tim, entering the numbers and pressing the button should open the door to the fusebox.
Are you sure you entered them correctly? Are you sure the door isn't already open? Have you tried moving away and then back into it to see if it's now open?
Not really sure what else to suggest. It worked first time for me.
Jay, I have finished that part and freed the twins and all I have in my inventory is the damp rag, putty knife and a key.
The link for the second statue(from left) does not work. It's the 3 statues, and you have to light all the lines. Will it be fixed?
What link, Victoria?
Yes, you need power for the phone and you will get it by solving a puzzle in the toy store cellar
I am SO stuck... Where am I supposed to find the key for the skeleton lock in the elevator?
Where did I miss this? I have back-tracked to no avail.. Please help Thanks Pennie
There is a list with all inventory items and where to find them added to the walkthrough
When you come to Victors house the second time, you will find the skeleton key it the working room, search scene. This room opens, after you unlock the door with the hints from the left wall of Victors bedroom
I also have another question- if you go back into Victors House there is another puzzle on his front door ... one with skulls. I do not believe that I have seen this one addressed. does anyone have any input on it? I saw skulls on the certificate upstairs in Victors bedroom but I see no chance when I try to press the keys in any order.
This is not the frontdoor. This is the door, that will bring you in the working room and to the search scene for the skeleton key.
It should work, when you open your book and press the keys exactly in the order, that is shown in the book.
I had a few difficulties there also, as two of them look very equal.
Hi everyone!i can't find the last of the 10 hearts...where it can be??
Arrgh-- I have entered the third door but I don't have the screwdriver or the wrench. I think I last used the wrench opening the grate after using the rust remover. I don't know that I ever had a screwdriver in inventory.
Is this another bug? Can someone tell me where to pick up the wrench again? I also am one of the unlucky ones who had to restart the game- no girls in the coffins.
hi can any 1 help me i am stuck.
i have been down stairs and found the fuse box i cant find the fuse any where and how do i get in to the school ,
Help!!! Where are the twins in the coffin suppose to be. Either I missed them, or I have the dreaded bug:(. Thanks!
I need help with the part after the fireplace I put the sun and moon together and the symbols. the fireplaces opens and i go in to a room but all i see is pictures and a exit button whats next anyone know? it says The Adventure just Begun.! HELP PLEASE!!!!
I am lost figuring out how to get the cash register open "Lucky 15"? and the fuse box on the wall with that needs four numbers. Anyone??
Jeanne - the coffin with Rose Sommerset is not the same coffins the twins are in.
amanda - are you playing the demo? That may be the end of the demo. You have to purchase (and download) the full version for the rest of the adventure.
Kathy - click on one number then another, they switch.
You need to arrange the keys such that every row and column add up to 15.
Jay-- I got the game for free its the whole download.. not just an hour demo.
[Edit: The "free" version is not the full version. There are two different versions to this game. The full version is only available for purchase. -Jay]
Help, I've dialed all the phone numbers and lights 2,3,4 have lite up. But what now? Can't get the first to light up.
Have a look here for the telephone puzzle
For the telephone number, you have to go into the back room of the gingerbread house. There you see a flower poster. Klick it and you will see a telephone number. Write it down, as it is not very good to see in the book
Have a look at the list of inventory items, added to the walkthrough :)
The old fuse you will find at Toystore, showcase, search scene 1.
The schoolhouse is the house behind the toystore
Toystore and schoolhouse you will find after opening the left door
Need a little help please! I've put the books into order in the library (including reversing the two that had the arrow in your picture) but I still don't see the hidden room or axe?
Ok I'm at the General Store and am stuck at the fusebox. Can anyone help?
I've got the 4 digit code and I've put it in every possible way and it won't open. Am I the only one with this problem??? Or am I doing something wrong?
opened the telephone fuse box, went to the phone, dialed all the numbers, have switches 2,3,4 lite up but not 1. what do i do now? can't go on without solution!
I feel stuck. I have climbed down the rope and opened the door to the tunnel, but "can't see my hand in front of my face." There is kindling, but I have no way to light it.
I figured out (peeked at spoiler) to learn where the matches are, but can't get to the matches without the item at the end of the tunnel. I must have missed something else???
Fantastic game. Took a while to complete, which is much less frustrating than buying a game and finishing it within the hour! At least this one was worth the money. I'll definitely be buying more. Thanks for the tips guys.
Pam - where exactly are you? I don't know how to help you because I'm not familiar with where exactly in the game you are right now.
Hi. Been into the gingerbread house and found hidden objects on table. Unfortunately, did not get the potholder. Didn't realize then that I was supposed to collect it. Now go back to tabke and unable to look because hidden objects was completed. I'm stuck. Can you help?
The link for the second statue(from left) does not work. It's the 3 statues, and you have to light all the lines. Will it be fixed
The link in the walk through above(the spoiler)
Oh! My mistake. Thanks for clearing up what you were referring to, Victoria.
It should be fixed now. :)
got to third door, typed in
victor and nothing happened.
Pam - so you got past the potholder? How did you do that? I'd like to know in case someone else has the same problem you did.
Please help! I have gotten through to the 3 doors, and opened the middle one. Got thru rose grate to caves, (but have no idea what to do about the bats.) Anyway, in searching other posts trying to find the typewriter key "R", and read where it can't be found until seen some kind of video with the twins(?) I have traced all the way back to the fron gate, but cannot find any search scene I have missed (yes, have done some twice). So I am stuck for 24 hours trying to find the R,one more red marble, fuse, and how to look through the scope by the water. Can anyone help? Oh! I did start over once already in case I had a glitch. Thanx in advance!
Satchmo - for the bats:
You should have something in your inventory that you can scare the bats away with. If you don't have this item, perhaps there are other search scenes you haven't completed yet? The item you need is found
second search scene rose bush left side of garden door.
Scare the bats away with the horn.
I have followed all the clues, followed the walkthrough and I still can't find the 4th marble. I've made it to Rose's tomb but it is not there. HELP
I listened to the twins in the coffin. now it says to click on the coffin for the marble..Why cant I do this!!!!!! please help
Well, this was the most interesting game I have EVER played. I have played alot of Nancy Drew and the new James Patterson game, but this game beats them all. Even scared me a couple of times..lol AWSOME!
Jay...thank you for the help with the bats...got me moving again. But now I am about to give up on getting the right marbles in the right place..been going for sometime now, and just can't get it! Any tips?
Satchmo, that's a relatively easy puzzle, but you do need to work specifically at getting the blue balls (on the bottom) and the yellow balls (on top) all in a line.
Work at it for a bit trying to organize the like-colored balls (blue or yellow) near where they should be, and you should begin to see how to manipulate them well.
Sorry I can't be any more help. It's a fun puzzle, so enjoy it and don't try to hurry through it. ^_^
skatejackson to get the rope...
fix the dumb waiter in the gingerbread house with the tape.
Thank for all the help. I seem to be stuck on the phone connection puzzle.
i see that the IN wires are blue and red, so I try to complete the circuit with those, not using the green, but no matter what I try I can't get all of the lights on...is there a set path or any tricks? thanks!
I can't find the skeleton key I think I missed it does that mean I need to start over?
Please disregard, I just found the solution in the walk through. Thanks!
What is the phonograph record used for? I put it on the phonograph and hear music and then a weird sound like someone talking. What does it mean?
Also, I saw what the numbers are for the skeleton puzzle in the elevator, but how are you supposed to figure them out? I mean, some of the numbers have changed around, like with the random phone number. How do you get all 4 of them?
Thanks! Can't wait for the next one to come out.
can anyone help with finding the trolls? I have been stuck on it for days.
There are stairs you can go down on the right side in the back of the toystore.
With this, you are coming in the basement. The trolls game you will find by clicking the cloth in the back of the room
The skeleton key for the elevator you'll find in Victor's house.
After you came free from the attic, you have to go back to the house one more time. The key is in the room behind the downstairs door, but you first have to go upstairs in Victor's bedroom
Ignore this, there is no marble, sorry. When you saw the twins, everything is fine and you can go on. Continue in the toystore
Did you do the puzzle and freed Rose?After that you should get the marble by clicking inside the empty coffin. If not, you might go back and see, if you did forget some. Maybe a searchscene somewhere. I dont know, if the marble will only show up, when you did everything else before. Sorry, I have no other explaining for that
Are you sure, that you do not have the potholder? Its a colored piece of cloth, you will find in your inventory.
hi i am now stuck again
i am round the side of the school
please how do i get the door open it got 7 holes that turn red if you shut them off
please please please help me i am realy enjoying this game want to move on
Left side of the schoolhouse is another door
Click it, in the left upper corner you see a temperature
Click it to show, that you recognized it and it will be copied into your book (temperature is random)
Go to the toystore
Click the oven left back
Use the potholder to change the temperature with the both levers left down at the oven
On the top of the oven, you see a patter with red circles
Remember the pattern according to your temperature
Go back to the door next to the schoolhouse
Create the pattern from the oven by simply clicking the circles at the door
Click the yellow button
Do not panic ;), it takes a moment and then does look like the door only opens a little bit
In fact it will open completly as you see, when you leave the close look
I feel stuck. I have climbed down the rope and opened the door to the tunnel, but "can't see my hand in front of my face." There is kindling, but I have no way to light it.
My inventory contains only a damp cloth, funnel, screwdriver, and a jar of fuel. Any suggestions?
Help, I just got all the way to emmas gold heart but dont have any other hearts in my inventory??? Where do I find them, have I missed them????
I think, you climbed down the rope to early.
Have a look at the walkthrough:
After unhooking the bucket, you first have to go back to well, in front of the manor. When you are finished there, your next goal will be the schoolhouse (left side). It will take a little till you are going to climb down the rope again ;)
Got it, thanks. I didn't realize what unhooking the bucket had accomplished. Onward!
brendy505 - once you get that far and place the heart, 10 new search scenes get triggered all over the Ravenhearst estate. You need to find them, and search each one for the hearts they contain.
I'm stuck on Tram.. how do you pry open that panel... i see you mention a screwdriver? What screwdriver?
Kaishay - The screwdriver can be found:
in the third search scene of the rose bush, left side of garden door.
More wrench than screwdriver actually, and you will find it in the third search scene of the rose bush, left side of garden door
I totally just answered someone's request from a completely different page.
[Edit: Don't worry, I deleted it :). Greetings, Kayleigh]
Help!! I can't get the telescope to work. I have inserted the coin and click on it, but it just says that it hasn't been used for a while and the lens is clouded over and can't see anything! Any ideas?
There are kind of screws, you have to turn, till you see clear
Hi thanks for reply re: potholder. I have looked in inventory and it's definitely not there. So annoying to get this far and then a glich stops me going further. Worst thing about the game is not having the ability to go back a chapter. I had done hidden objects game on table in ginger bread cottage and completed it ...SO I THOUGHT ....only for the potholder not to have been picked up and the game played on so I didnt know. I really dont want to start again. Any ideas? Thanks.
I need the clue from the toy store front room - and have worked on the object-find for hours! I have found all the objects except the OLD FUSE. I even had the hint to show me what area it is in -- but for the life of me -- I don't see it!! Any help appreciated!!
Ok i made it all the way to Rose dead body with this tubes around her,but i passed a lot of unfinished puzzle behind,where can i find the fuse?and which one is victor's room?and also how to open that nailed drawer?and where can i find the key letter I?
Hi lesley, sorry to hear about your missing potholder. If you are sure that you have done everything, even tried going back to the gingerbread house to see if maybe the search scene was still activated and waiting for you to finish it, then I would definitely contact Big Fish customer support to let them know about your issue. That's the only way they will be able to track down some of the obscure, hard to find bugs left in the game.
You can contact them using this form:
They may also be able to offer more information that we can, and you just might get a free game from your inconvenience if you ask nicely. ;)
rockangel - go back and finish the unfinished puzzles, you'll need to before you can progress.
You'll find the fuse in one of the search scenes, and it doesn't sound like you're far enough to see Victor's room yet, so I wouldn't worry about that right now. For the nailed drawer you need the hammer (also found in a search scene).
Bottom line: go finish the search scenes you left behind! More will open up when you do!
The answer to all your questions you can find in the walkthrough! You will find the walkthrough by scrolling higher at the top of the comments :)
Where to find the fuse, you can see in the list of Inventory Items, below the walkthrough, same for the letterkey (btw, there is no letter l to find, only V,C,S,T,M,X, R)
Victor's room you will find in Victor's house, which you will find after opening the third door.
For the nightstand in Roses bedroom you need the hammer.
You have to finish all searchscenes, otherwise you wont get the inventory items. Some things can be a searchscene more than one time.
help im so stuck into this maze puzzle thing to make the telephone work:(and also i put the coin for the telescope and still nothing?
I am about ready to quit, and that's not like me. I even started the game over in order to get the "R" key, but it is nowhere to be found! I have all the others. Also, what do I need to "unstick" the dials on the telescope? ( I put in the coin.) And please tell me what is the puzzle on the left outside the school house with the 2 photos and red covers on the circles? Thanx so much!!
I finished the game but never used my shovel, anyone know what I missed?
Username: the shovel is used to dig up part of the painting of the twins, which gives a clue about how the marble puzzle needs to look for the correct solution.
Technically, that clue isn't really necessary to solve the marble puzzle, but it helps to know what you're getting into with that one, or you're likely to spend a lot of time on it.
Satchmo: There is a known glitch that has happened to some people that prevents the "R" search scene from getting triggered. Apparently if you saw the twins' coffin empty without a cut scene, then it is likely you encountered the same glitch.
The dials on the outside of the telescope do not turn. The interactive controls are visible only when viewing through the eye piece.
The puzzle at left cellar door to the school house
is easy if you have the clue for it. Get the clue at the hot stove (but bring with you the temperature that shows on the cellar door). You'll need the potholder also.
rockangel: Solution for the telephone puzzle is in the Walkthrough
I read the other comments and it is funny I got stuck at the same places, hence the need for the walkthrough : ) So far I have really enjoyed the game and am looking forward to playing others like it in the future. Thanks for the help! BTW the captcha is terrible!
I can't find the 10th heart to save my life... I have read all the spoilers and all the comments and all the locations for the inventory items. Saw 2 questions about the 10th heart and no answers.... PLEASE help!! I have been through all the rooms and even back up the ladder, but no other search areas. Anyone, please?
I had a pot holder in my inventory and it disappeared. When I went to get it for the hot stove handles it was gone. Anyone else had objects leave their inventory?
Sorry, decker. The captcha is there only for anonymous posters. It helps to keep the undesirables out, of which there are many. Create an account and you won't have to deal with it anymore. :)
Leslie: did you take the tram back to Victor's house? There is a search scene there in the work room. Also, there's one in the Gingerbread house. Either one of those two may be easy to miss.
Anne: I have played through the game twice without ever having an item disappear on me. I'm not saying it doesn't happen, though, as a few others have reported similar trouble. The best suggestion is to write to BFG customer support and tell them about your troubles with it.
I just started the game and can't figure out why the key to the front gate won't come out of the hole after I had connected the lines perfectly. Can someone please tell me what i did wrong.
Beth - the first time I tried that puzzle, I got it wrong, too. However, they're tricky with that one. They don't follow the standard notation of row first then column. Does that help?
hey im stuck at the puzzle in the room plz help!!!!!!,
i found the moon on the puzzle do i need to find the sun ,wot do i need to do to find the part of the sun ??..how do i do this ,im here for hrs tryin to figure it out !!lol
It's possible the pot holder disappeared because you
Set the temperature on the oven to the correct number without realizing it
[Edit: OMG! Of course! I didn't think of that, but of course that would account for the missing potholder! Thanks for bringing that to our attention, Username! -Jay]
i need help please i cant figure the puzzle on the door at the school
lynn, are you talking about the puzzle on the cellar door of the school?
I just gave a clue about that one in my response to satchmo, about 10 comments up from this one. Look under the spoiler.
Riddle in the credits
Has anyone else discovered the Easter Egg from the credits?
I just played through the game again because after watching the credits play through, I discovered a riddle, so I wanted to check it out. Sure enough, there's a neat little recording tucked away in the game for those who solve the riddle.
Here's the riddle in case you missed it:
behold the blind mice and their cardinal directions. the world's wonders so Ponderous make one grin from Here to there. is it 6 o'clock Or just somethiNg i atE?
The riddle itself is quite easy to decipher, but in case you need a little help, here are some points to look for:
There are but 5 letters that are uppercase. None were at the beginning of a sentence, and two of them appeared within a word.
The uppercase letters are: P-H-O-N-E. The riddle is telling you it has something to do with the phone.
Can you find the phone number embedded? Can you extract any numbers? I found seven numbers:
behold the (three) blind mice
and their (four) cardinal directions
the world's (seven) wonders
make one grin
from here two there
is it six o'clock
or just something I eight
Now go to the phone in the game and dial that number for a hidden Easter Egg. :)
i'm lost i set the temp on the stove nothing happened what do i do?
Thanks for the phone number tips for that riddle in the credits, Jay! I was wondering what that meant! I didn't get a hidden easter egg when I dialed the number though. I got a love message, lol. Maybe it's different with everyone??
Ali - That's the same message I got.
An Easter Egg (as applied to games) is just something hidden in a game; something that most players wouldn't just 'happen' onto during regular gameplay.
Wow I'm dumb! :o Sorry. Guess I need to brush up on my game terms, lol.
Please have a look at the top of the comments, there you will find the walkthrough with all the needed answers :)
Yes, you need the sun, you will find it on the cementry, you need to cut back bushes right side, you have to solve a puzzle
I thought I had found all the hearts (end of game), but nothing happens, so I guess I am missing 1 or 2. But I have checked every location possible at least 4 times, and can find no more search scenes. Help! Thanks so much!!
HELP..... I have been stuck on the phone connection in the basement of the toy store for like 4 hours now. Can anyone tell me how to get all the lights on without blinking and resetting. thanks
There is a walkthrough above the comments :)
Here is a screenshot for the telephonebox puzzle
How many hearts you are missing, you can see at the door :). Left and right from Emma's heart have to be 5 hearts each side
And make sure you also went into the well, in front of the manor, in the cellars, in the underground. I was also running around, sure I had everything, just to find out, that I missed one cellar scene
Good luck :)