When taking my first web-oriented course this past Spring quarter, Intro: Multimedia & the Web, I purchased Macromedia Studio MX from the college bookstore at an educational discount, just $199. Not bad.
However, today I called the company to inquire how to upgrade to their latest Studio product, MX Studio 2004, and I was told that there are no upgrade paths for educational versions(!) Not believing my ears, I parroted back what I had just heard to make sure that I understood it correctly... yes, indeed I had:
"Students wishing to upgrade to the latest version of Macromedia products must purchase the product at it's full educational price again."So, in other words, I had just purchased the product in March and my $200 is now worth $0 towards the latest version just 6 months later. Needless to say, learning of this wonderful customer relations policy of their's really irks me, not to mention even their educational discount price for Macromedia Director: only $499(!)
Gee, I wonder how many college students turn to the file-sharing networks to get these necessary software applications for free due to Macromedia's exemplary concern for the financially struggling student?